What we do We provide a large scope of assistance services.

OUR SERVICES

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Medical & travel assistance

We facilitate hospitalisations, arrange medical appointments and organise ground transportation.

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Fraud investigations

We check medical invoices and help prevent frauds by ensuring the issuer exists before you make a payment.

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Emergency evacuation & repatriations

We transfer or fly patients to the nearest medical facility.

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Third Party Administration (TPA)

We represent insurance companies, issue letters of guarantee and pay medical bills on their behalf.

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Concierge services

We provide translation services, arrange deliveries and help you in any logistical issue.

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Consulting services

We help you assess risks, draft medical emergency response plans and train your staff for medical and security related emergencies.

Key Facts

Our experience in continental Southeast Asia made us a reference of assistance services in the region. Our focus is on people: team members’ development and patients’ wellbeing are at the core of our identity.

10+
years experience in assistance services
4
countries covered (CMLV region)
8+
languages fluently spoken
18
staff members, young & passionate
100+
first choice partners across the region
82
active clients worldwide
1200+
patients assisted each year
USD +1.2M
medical expenses paid in 2019

Our Partners

Feti’a assistance

Contact us

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