What we offer Trust Feti’a aims at a long-term relationship. Major worldwide medical assistance companies and insurance companies trust Feti’a to take care of their policyholders. Care We always go for the extra mile in order to provide the best service to the persons we assist. Simply because presence matters, always. Expertise We have more than 10 years of experience in emergency, medical & travel assistance services in South East Asia. As local providers, we also know the country in which we operate. Professionalism We implement a transparent case management methodology based on service quotations and a streamlined workflow. Availability Our team is available 24/7 across CMLV region. Our response time is less than 15 minutes, if not immediate. Regional footprint Feti’a is recognized as a reliable assistance partner across Asia. We operate in the CMLV region: Cambodia, Myanmar, Laos, Vietnam. Extensive network Our network is made of 450+ providers; about 100 of them are considered as our 1st choice partners for the quality of their services or specific capabilities. Business continuity Our cloud-based system allows us to access our operational data from anywhere, anytime, in a secure way. Solutions Our team members are solutions seekers. We always do our best to be pro-active. Technology Our internal case management system allows us to monitor business and issue tailor-made operational and financial reports for our clients. It is GDPR compliant. Cost control methodology We promote active cost control rather than cost containment. Our local knowledge helps clients understand the situation on the ground to take the right decisions.